Email Sent! - Simple Email Marketing

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FREQUENTLY ASKED QUESTIONS

Here are some frequently asked questions we received in relation to our services. We'll add more as we get them.


WHY WOULD I PAY TO SEND EMAILS?

Two things. The reports to monitor campaign activity and our ability to get your emails delivered.

Email Sent! provides in-depth statistics on your email campaigns which can help you understand your client base or even to help refine your marketing strategy.

Also, there's nothing more frustrating than sending off that perfect campaign and then ending up in your recipient's spam folder. Behind the scenes we go to great lengths to ensure that you can rely on us to get your emails delivered.


ANY HIDDEN COSTS I SHOULD KNOW ABOUT?

Nope. Once you've paid for setup, and have your templates in place you only pay when you send email campaigns at our specified rate


HOW LONG DOES IT TAKE TO SETUP AN ACCOUNT?

We can setup your account within 1-2 working days.


WHY ISN'T THE SETUP PROCESS INSTANT?

We're very cautious about SPAM and require the manual process to ensure that our clients are serious and willing to agree to our anti-spam policy. This process helps to maintain a quality service that aids delivery success. If our system was to be seen sending out SPAM email then it's likely our service would be blacklisted from major email service providers and ISPs within 24 hours.


WHAT SUPPORT IS AVAILABLE?

Email Sent! has a wealth of helpful information available from within the system which can be found clicking the "Help" link in the top right corner. If you can't find the answer to your problem you can then also email us from within the application. Luckily most of our clients report that the system is VERY easy to use and many don't even take up our basic training sessions.


CAN MY NEWSLETTER LOOK LIKE MY WEBSITE?

Yes. Though designing for email delivery has different challenges to general website design we can work with you to provide a visual consistency with your website.


DO I HAVE TO USE YOUR DESIGN TEAM OR TEMPLATES?

Not at all. If you or your team have the skills you can upload your own HTML templates into Email Sent!. It's advised you have knowledge of designing and developing HTML Emails and we're aware most of our clients can't do this. If though, you do have the skills then you're able to work directly with Email Sent! and upload your templates. We can advise on the special tags required to get the most out of your templates.


HOW DOES EMAIL SENT! INTEGRATE WITH MY WEBSITE?

One easy option is to embed one of our forms onto your website allowing your visitors to easily subscribe to your email list. We can also automatically display all of your past email newsletters on your website, providing a useful archive of all past mailings. We can also offer optional advanced development to integrate Email Sent with your own in-house.


HOW DO I PAY FOR EMAIL SENT?

We accept all major credit cards and you only pay when you send an email campaign. For those clients that send email campaigns regularly throughout the month, we do have monthly plans available, contact us for more information.